Problem: Not receiving confirmation or completion emails after submitting the reservation form.
Tickets are attached to the application completion email, which is sent after the payment is completed. If the email is not received, the ticket cannot be obtained.
Solution:
If the email address is incorrect, the email will be marked as “Undelivered“ in the management screen. You can check this under:
Management Screen → Applicant List → Undelivered Emails.
If you are using a free email address or a mobile phone email address, the application completion email may not be delivered. Before applying, please make sure to check the following settings and ensure that you can receive emails from the domain 【flippa.jp】:
【Spam email settings】【Reception rejection settings】【Domain-specific reception settings】.
Applicant List (Automatic Ticket Issuance)
Applicant List (Manual Ticket Issuance)
iMode：https://www.docomo.ne.jp/info/spam_mail/imode/domain/
au:https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
Soft Bank:https://www.softbank.jp/mobile/support/mail/antispam/email-i/white/
Before Payment Completion: Edit the email address in the applicant list screen and reissue the ticket.
After Payment Completion: Go to the applicant list screen → Save the ticket → Send it individually via email software.
Problem: Payment deadline has passed.
Solution: For convenience store payments and bank transfers, a payment deadline is set. If the payment is not made by the deadline, the application becomes invalid. You can reapply, but if there is a “purchase limit per person”, reapplying with the same email address is not allowed.